Software-as-a-service (SaaS) unicorn Freshworks Inc. has acquired IT orchestration and cloud management platform Flint to bolster its IT support service portfolio, Freshservice.

Through this acquisition, Freshworks aims to provide greater visibility for IT teams to better manage hybrid infrastructure, optimise spend and automate employee workflows, focussing specifically on IT service management (ITSM) and IT operations management (ITOM) capabilities.

This is Freshworks’ second acquisition this year, after buying out AI solution provider AnsweriQ Inc. in February, which helped bolster the capabilities of Freddy AI, Freshwork’s artificial intelligence engine. In May 2019, Freshworks also acquired customer engagement platform, Natero Inc.

With this acquisition, Flint co-founders Ankur Gakkhar and Abhishek Pande are at present leading respective Freshworks’ teams—with Gakkhar spearheading the automation and cloud management product team and Pande heading the platform and technology integraion effort.